Next Thursday I’ll be moderating the opening panel at the MWW sponsored Conference Board Customer Experience Leadership Conference (click here). I’ll be joined by senior executives from Pitney Bowes, IBM and Dun & Bradstreet. I’ve posted the full conference description below and will provide the notes from the panel shortly after we wrap [...]
Tag Archives | customer service
Love Thy Customer: Five Rules to Follow
During a customer experience panel discussion with Paul D’Alessandro of PWC and Lynne Adame of Sodexo at the Conference Board’s Customer Experience conference, some great questions were posed regarding the challenges and opportunities around creating a great customer experience. Here are a few highlights from that discussion: Think Long Term Loyalty – You think today’s [...]
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